Shortcut To Superhost LLC Fulfillment Policy
 Effective Date: February 2, 2024

At Shortcut To Superhost LLC, we are committed to delivering exceptional coaching, resources, and tools to support your success in Airbnb and short-term rental hosting. To ensure transparency, this document outlines our Fulfillment, Cancellation, and Refund Policies. By purchasing our products or services, you agree to these terms.

1. Fulfillment Policy

Access to Online Products and Services

  • Upon successful purchase, customers will gain immediate access to our online coaching products and services via the Shortcut To Superhost LLC portal.

  • Login details and access instructions will be sent to the email address provided during checkout. If you do not receive a confirmation email, check your spam/junk folder or contact us at info@shortcuttosuperhost.com.

Physical Products

  • For physical product purchases, items will be shipped to the address provided at checkout. Shipping times may vary depending on your location and product availability.

  • A tracking number will be provided via email to monitor the delivery status.

Digital Content

  • All digital content, including but not limited to courses, eBooks, and webinars, will be accessible through our online portal.

  • Customers are responsible for ensuring they meet the technical requirements (e.g., a stable internet connection and compatible devices) to access digital content.

2. Cancellation and Refund Policy

General Policy

  • Due to the nature of our services and products, all sales are final, and refunds are generally not provided once access to digital content or services has been granted.

  • By purchasing our products or services, you acknowledge that you have reviewed and agreed to this no-refund policy.

Refund Exceptions

  • Refund requests are rare and evaluated on a case-by-case basis. Customers seeking an exception must:

    1. Contact our support team at info@shortcuttosuperhost.com within 7 days of purchase.

    2. Provide a detailed explanation of their circumstances.

  • Shortcut To Superhost LLC will review the request and communicate the final decision promptly. Refund decisions are made at the sole discretion of Shortcut To Superhost LLC and are considered binding.

Physical Products

  • If a physical product arrives damaged or defective, customers must notify our support team within 7 days of receipt.

  • Include photographic evidence of the damage in your communication.

  • Based on the evidence provided, we will determine eligibility for a replacement or refund.

Service Disruptions

  • In the event of a significant service disruption that prevents access to online content or services, Shortcut To Superhost LLC will:

    • Work diligently to resolve the issue as quickly as possible.

    • Offer potential solutions, including access extensions or partial refunds, at our discretion.

3. Customer Responsibilities

  • Ensure that the email address and shipping address provided during purchase are accurate.

  • Retain proof of purchase, as this may be required for refund or replacement requests.

  • Regularly check your email for updates or communications related to your order.

4. Policy Updates

Shortcut To Superhost LLC reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically. Your continued use of our services following changes constitutes your acceptance of the updated terms.

5. Contact Information

If you have any questions or concerns about this policy or your purchase, please reach out to us:

  • Email: info@shortcuttosuperhost.com

  • Mailing Address: Shortcut To Superhost LLC, 2055 Wilson Dairy Rd, Kernersville NC 27284

Thank you for choosing Shortcut To Superhost LLC. We are dedicated to ensuring a valuable and satisfying experience as you grow and succeed in the short-term rental industry.